This page will post open jobs at the nine libraries of the Municipal Library Consortium of St. Louis County.

Assistant Manager of Customer Service – Full-time, Kirkwood Public Library

The Kirkwood Public Library is a municipal library located in Kirkwood, MO, a suburb of St. Louis.  The collection includes 160,000 print and audio-visual items, with circulation of 500,000 annually. The Kirkwood Public Library belongs to the nine-member Municipal Library Consortium of St. Louis County, and the Missouri Evergreen Consortium. This is a full-time position that provides a competitive benefits package including health insurance, paid sick leave and vacation, pension and savings plan.

Assistant Manager of Customer Service

Job Purpose: Responsible for supervising, training and assisting customer service staff including front desk and shelving, and maintaining professional service to library patrons. The person who fills this role will be an active member of the management team and have input on library-wide issues.

Reports to: Manager of Customer Service

Supervises: Customer Service Staff and volunteers

Responsibilities:

  • Assists Manager with overseeing Customer Service Associates: training, hiring, scheduling, monitoring attendance, mentoring, assuring effective and timely customer service to public, discipline and staff performance evaluation.
  • Defines, establishes and monitors goals, objectives and budgets.
  • Oversee and assist with all duties of customer service: issuance of borrowers’ cards, maintenance of patron files, collection of fines and fees, management of the cash register, check-in and check-out of materials, handling of transit requests, and supervision of other services offered to the public.
  • Supervises all aspects of materials maintenance including the sorting, organizing, shelving, straightening, shelf reading, and shifting of materials throughout the Library
  • Serves as a member of the management team to achieve efficient use of library facilities, resources, and staff.
  • Regular attendance as scheduled and performing tasks as assigned are essential job functions.
  • Serve as designated manager in charge when needed.
  • Work with and maintain effective communication with other department managers and staff.

Qualifications:

This is a full-time job with a schedule that will include some nights and weekends. There are aspects of this job that are physically demanding and the successful candidate will be able to stand for long periods of time, push heavy book carts, bend and stoop to retrieve and reshelve library materials.

  1. Required: Bachelor’s Degree
  2. Required: Strong background providing exceptional customer service
  3. Preferred: Library experience and an understanding of library fundamentals including patron privacy, intellectual freedom and access.
  4. Preferred: Previous experience supervising and training employees
  5. Good judgment with analytical and problem-solving skills.
  6. Ability to exercise initiative and independent judgment.
  7. Ability to establish and maintain effective working relationships.
  8. Effective oral and written communication skills.
  9. Ability to lift a minimum of 30 pounds.
  10. Be willing to acquire knowledge of new technology available in the library and have the ability to translate that knowledge to patrons and fellow staff members.
  11. Ability to work in a public service area that is busy, sometimes noisy and with frequent interruptions.
  12. Strong computer skills including Windows OS, Internet searching, and library specific apps offered by the library.

To apply, visit https://kirkwoodpubliclibrary.bamboohr.com/careers/55.

Library Associate III – Reference & Adult Services – Part-time, Kirkwood Public Library

This will stay posted until the job is filled. Please submit 3 references with phone numbers.

Kirkwood Public Library

September 2025

FLSA Classification: Part-time, Non-Exempt

Position:  Library Associate III – Reference & Adult Services

Reports to: Manager of Reference & Adult Services

Job Purpose: Answer questions from the public by researching and citing articles and wowing them with the data you find. Know all the best places to find answers to questions. Provide education and training to the public through events you plan with community partners and other librarians. Run a book club at the library. If you can do this while providing amazing customer service, we’d love to hear from you.   

Current Schedule is Mondays 12:45PM – 9:15PM, Tuesdays 8:45AM – 12:45PM, Wednesdays 8:45AM – 12:45PM, Thursdays 8:45AM – 5:15PM. One Sunday per month 12:45PM – 5:15PM (first Sun would be Oct 19th).

Skills & Tasks:

Run the Reference Desk (i.e. opening, closing). Assist our community with a range of information needs & questions, including use of our library catalog, public computers, databases, and making reading suggestions. If we don’t have what they need? Help them find it another way!

Get certified as a passport agent through training from the Department of State, and help people meet their travel goals & needs. You must meet all the qualifications of becoming a passport acceptance agent (read section C).

Run our Saturday Morning Perks book club. This is a contemporary book club. More information here.

Develop, organize, and present events in the Library and in the community that represent all backgrounds.

Assist in the selection of books, movies, music, etc to be added to the library’s collection. Assist in retiring items that may be in poor condition or replace things that need to be updated.

Marketing! At small libraries we create our own buzz! Do you know Canva or want to learn? Awesome, you’ll hop right in creating flyers and digital content to post to Facebook, Twitter, Instagram…you name it, we’ve got it.

Perform other duties as assigned (this could be jumping in to help customer service, home borrowing services, collecting data at programs, and more!).

Qualifications:

  1. Required: previous library or customer service experience.
  2. Required: attention to detail
  3. Professional level internet searching skills & curiosity to find the right answer
  4. The ability to help others use Windows computers, not just know how to use them yourself
  5. Strong customer service skills; communicate with the public in a professional manner in person and over the phone
  6. Willingness and ability to learn new technologies available in the library and the ability to translate that knowledge to the public and other staff members
  7. Ability to manage projects and events on your own (includes creating, promoting, facilitating, evaluating)
  8. Ability to complete tasks with or without reasonable accommodations.

Benefits:  PTO accrual starting Day 1. EAP (Employee Assistance Program) and ability to get a Kirkwood Recreation Station Employee ID available to all employees.

For the full job description email mlambert@kirkwoodpubliclibrary.org. 

To apply, visit https://kirkwoodpubliclibrary.bamboohr.com/careers/54.